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Frequent Questionsi

At what time is it possible to check in and check out?

Check-in is available from 16:30 to 21:30. For subsequent arrivals we have the possibility to carry out the “Late Check in” in total autonomy. Check-out is at 11.00am or 12.30pm.

What credit cards do you accept?


Does the hotel have parking?

The Hotel has an internal parking area available for customers. The car park is subject to availability, so if it is full, there are nearby parking areas that can be easily reached on foot. The largest is managed by MISERICORDIA at a cost of € 2 per 24h, otherwise there are also free parking spaces.

Is the hotel located in a restricted traffic area?

Yes, the hotel is located in Belvedere Puccini, about 10 meters from the beautiful lake. For this reason the area is limited traffic (ZTL), but at the time of booking you will be sent a pass that will allow you to transit within the area. There are no cameras at the entrance and therefore it is not necessary to communicate the license plate number. In the case of checks by the Municipal Police, it is sufficient to show the pass or the confirmation of the reservation of the stay. The pass is valid only for transit and not for parking, so you will have to park in the hotel’s private car park.

How far is the Hotel from the center of Viareggio?

About 10 km, by car you reach the main promenade in 12 minutes.

How far is the hotel from the nearest airport?

The closest is the “Galileo Galilei” international airport in Pisa. It is 19km away.

What are the cancellation policies?

The cancellation policy may vary based on offers and periods of the year. For more details ask for information at the reception.

Does the hotel have a restaurant and a bar?

Yes, we have a lake view restaurant and a cocktail bar

Are the rooms accessible to people with disabilities?

Yes, the hotel has two rooms equipped for the disabled.

Does the hotel have a Concierge service?

The concierge service is available from 08.30 to 21.30 every day of the year.

Does the hotel have an internet connection?

The Hotel has a free Wi-Fi service.

Are the roads practicable in winter or is there a risk of snow?

The roads are always practicable, even in the case of heavy snow.

Are pets allowed?

Pets are allowed upon deposit

Does the hotel have rooms for smokers?

The hotel does not have rooms for smokers.

If I decide to surprise my partner, can I bring my music?

Of course, otherwise we can take care of it and let you find it directly in the suite. For more info about our customized packages click here.

Does the hotel guarantee maximum privacy?

The Hotel guarantees all customers maximum privacy.

Do the rooms have air conditioning?

All the rooms have air conditioning.

Is it possible to organize excursions through the hotel?

The Hotel has a wide range of activities to do. For more info click here.

What services / activities are available at the hotel?

The services are: Netflix and Prime Video in the rooms, free Wifi, Jacuzzi in the room, dinner in the room, private parking, minibar in the room, relaxing massages, excursions, Anchor Love, restaurant and bar inside the Hotel, sauna in the room, wine and champagne cellar.

What kind of rooms can I book?

The hotel has suites with whirlpool bath and standard rooms.

Is there a night keeper present?

Yes, during the night the structure is always manned by a caretaker who can be contacted for emergencies.